Ts & Cs

returns policy

goods sold are non-refundable. all items are made to order therefore exchanges or returns are not offered for change of mind. 

 

faults

Poletti Jewellery is entirely handmade and therefore there will always be some variations between pieces. these pieces are fine and delicate and should be handled and worn with care.  normal wear and tear on jewellery items is not considered a fault. 

if you feel a piece of Poletti jewellery is faulty, or if breakage has occurred please contact us straight away at politejewellery@outlook.com.au or 0401649099. the piece will be assessed and if considered faulty, we will gladly repair, replace or exchange the faulty piece.


turnaround time

most of Poletti pieces are hand made to order. this means that each piece is unique and made especially for you. pieces are usually produced and shipped within 7-10 days, but in some cases or during busy periods, production can take up to 14 working days. custom made pieces can take between 2-4 weeks. if you need a piece before a specific date, please contact us before ordering to ensure this will be possible and avoid any disappointment.

 

shipping and handling

australian domestic orders are sent express via australia post. you will be contacted on dispatch of your order with a tracking number which you can check at www.auspost.com.au. 

Poletti Jewellery ships worldwide. international standard shipping is sent via australia post. these packages are registered and trackable, you will be contacted on dispatch of your order with a tracking number which you can check at www.auspost.com.au. 

please note - shipping time does not include production time, please see above: turnaround time.  

 

duties and taxes

occasionally, dependant on the recipient country and the relevant import laws, duties and taxes may be payable. as the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.

 

payment

all payments on poletti.com are processed via paypal, a completely secure payment gateway. you do not need a paypal account to check out via paypal, simply follow the prompts to checkout as a guest and enter your credit card details to the secure payment page.

 

your information

any information provided by you is protected. we fully appreciate and respect the importance of privacy on the internet and will not share or sell your personal information with anyone. we may use your contact information to contact you about new products, features or special promotions. if you wish not to receive such communications, you may choose un-subscribe in our newsletter emails.